Shipping & Returns
Shipping costs
| Countries | Shipping costs |
|---|---|
| Germany, United Kingdom, France, Italy, Austria, Switzerland, Belgium, Netherlands, Austria, Poland, Luxembourg, Monaco | Free shipping from £45, otherwise £3.90 |
|
Mayotte, Réunion, Guadeloupe, Martinique, Saint-Martin,
French Guiana
|
Free shipping from
£45, otherwise £3.90 |
| Cyprus, Bulgaria, Hungary, Czech Republic, Denmark, Finland, Greece, Estonia, Ireland, Isle of Man, Croatia, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Andorra, Liechtenstein, Norway, San Marino | Free shipping from £90, otherwise £9.00 |
| Other countries in the world | Free shipping from £110, otherwise £18.00 |
*Customs duties or local taxes must be borne by the recipient.
Shipping charges and VAT depend on your city and are shown as an estimated value in the shopping basket. During the purchasing process these data will be uploaded and represented at the total overview.
Delivery Times
Our delivery may vary in time. Once your order is placed it usually takes 1-3 days till it's processed in the mail-order house.
From the moment the parcel is ready for shipping and you got the dispatch confirmation via email you can expect your parcel to be arrived within the following days:
Germany and other European countries| Countries | Delivery Times* |
|---|---|
| Germany and other European countries | 2-4 days |
| French overseas territories | up to 15 days |
| Other countries in the world | 7 to 10 days |
*without customs clearance time
If you haven't received any delivery information after 10 days please contact our customer service.
Returns
You have 14 days after you have taken possession of the goods to cancel your order when the goods are closed. Further information can be found in our cancellation policy.
Please keep in mind that we cannot cover the costs of the return. We ask you to pack the products safely, so that no damage can occur during shipping.
Please send your order to the following address:
Smile Secret GmbH & Co. KGHalle 6
Gutenbergstraße 5
31180 Giesen /Emmerke
Germany