Consumers are entitled to a cancellation right under the following conditions, where the consumer is any natural person who enters into a transaction for purposes which largely cannot be attributed as commercial or independent professional activity:
1. About the withdrawal
1.1 Right of withdrawal
You are entitled to withdraw from this contract within fourteen days, without stating any reasons.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has the last goods in stock.
In order to exercise your right of withdrawal, you must inform us (SmileSecret GmbH & Co. KG, Vor dem Hannoverschen Tor 24, 31303 Burgdorf, Germany, E-Mail: email@example.com) by means of a clear statement (e.g. one sent by post or e-mail) about your decision to withdraw from this contract. You may use the attached pro forma cancellation notice for this purpose, but this is not required.
In order to keep the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period and you have returned the goods within the deadline defined below.
1.2 Consequences of the withdrawal
If you withdraw from this Agreement, we will reimburse you for any and all payments we have received from you, including delivery charges, and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. We will use the same method of payment which you used in the original transaction, unless otherwise expressly agreed upon; you shall not be charged any fees for this reimbursement. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of your withdrawal from this contract. The period shall be deemed to have been observed if you send the items before the end of the fourteenth day.
You will bear the direct costs of returning the goods.
You are obliged to compensate any loss of value of the goods which may arise from an improper handling of the goods which was not required for the purposes of inspecting their condition, properties, and functioning.
1.3 Exclusion or premature expiration of the right to withdrawal
The right to withdrawal ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
- Please avoid damage to and contamination of the goods. Please return the goods to us in their original packaging and unopened with all contents.
- Please do not send the goods freight forward to us
- Please note that compliance with the aforementioned conditions is not a prerequisite for the effective exercise of the right to